RETURN & EXCHANGE POLICY
Something wrong with your order? No worries! Our easy returns & exchange policy lets you exchange your merchandise for another size or return it against Coupon Code with a validity of 45 days. Simply place a return/ exchange request at [email protected] within 7 days of product delivery date with the following information:
- Order ID & Invoice Number
- Name/ Style Code, Color, Quantity and Size of item(s) you would like to return
- Size you would like in return in case of an exchange request
- Reason for return
- Your contact number & complete address
Please ensure you have read our Returns & Exchange Eligibility criteria before placing the request.
- After a Return Request is placed, we will review the request and reply back within 7 working days. Once you have received an ‘Exchange/ Returns Accepted’ confirmation from us, securely pack the original unused merchandise along with the product tag and invoice in its original packaging.Please address your Exchange Package to:
TA-326, First Floor
Okhla Estate Marg (Okhla Main Road)
- Hand over the securely packed exchange package to the delivery professional. Shipping costs are non-refundable. In the event that your pin-code is non-serviceable for any reason, we may ask you to courier the product back to us, and share the courier details.
- Once your returned merchandise is received at our warehouse, it will be inspected and if found eligible for exchange/ return, we will exchange it for another size or share with you a one time use COUPON CODE of value equivalent to the billed value of returned merchandise minus the shipping cost. The validity of this coupon code will be 45 days. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Returns & Exchange Eligibility
- Return or Exchange requests should be made within 7 days of delivery date.
- To complete your return/ exchange, we require the original invoice as proof of purchase.
- Products must be unused, unworn, undamaged and in their original condition with all the original tags attached and in their original packaging to be eligible for an return/ exchange.
- All merchandise is inspected when it is received back. Of course, it’s okay to try on the merchandise briefly but if you wear it for long or if the merchandise is returned to us damaged, soiled or in an unsuitable condition, we won’t be able to process a return/ exchange and may have to send it back to you. The return costs in this case will be covered by you.
- Individual reverse pickup is not possible in case of items ordered in a bundle. If you wish to return all the items ordered, all eligible items must be handed over to the delivery professional together.
- Coupon codes raised against a return are one time use only, non-transferable and are valid for a period of 45 days.
- Only regular priced items may be returned or exchanged. Sale items cannot be returned or exchanged.
- We offer exchange only for size change. However, we can not guarantee the availability of a different size, which will only be confirmed upon receiving the exchange request.
- All returns and exchanges are subject to Team Lake Peace’s discretion. Don’t worry we play fair and are pretty reasonable.
We do not allow cancellations on orders once placed.
We want your shopping experience with us to be pleasant and as hassle free as possible. If you still have any concerns or queries with regards to our returns policy, feel free to reach out to us at [email protected]